Hey Hi, welcome to BIGKANU’s contacts and price information. BIGKANU can be chartered for €1290 per day, or you can liveaboard for a week in one cabin for €990.Our schedule and prices for a 7day/ 6night trip in Raja Ampat, and trips for Freedivers, Drone photographers, SUP and Surf are detailed here:
RAJA AMPAT €990.... readmore
BIGKANU SURF TRIPS.... readmore
BIGKANU DRONE TOURS.... readmore
BIGKANU FREEDIVE.... readmore
BIGKANU SUP RAJA AMPAT.... readmore
By paying for a trip with us, it binds you to these terms and conditions here...
To get in touch please email us at either email@example.com
For phone, Whats App and SSM contract please use +62 81338317018.( often this is best as we are on small bandwidth at sea sometimes).
BIGKANU is run and managed out of Singapore: 90 Kismis Avenue, #07-01A, Singapore 598266
The purchase of any travel services offered by BIGKANU constitutes a contractual arrangement between you and BIGKANU, and represents your acceptance of BIGKANU Terms & Conditions set out herein.
Please, allow us to be practical in our terms and conditions by pointing out firstly, that our marine tour in not in the well serviced areas of, for example, the Mediterranean, or even Phuket.
Raja Ampat is still a pioneer destination, at the most remote SE corner of Asia. The support systems, around engineering, health, food an communications are at very early development stages in Raja Ampat, which in itself in 75km offshore, from a city which is not experienced or well set up to deal with marine tourism. There is no chandlery shop in East Indonesia, and no one supplying parts, or foods like the gluten free range, and medical support is limited.
So when you choose a remote, Papua destination, we advise that the norms of more advanced areas cannot be easily sourced and provided in Raja Ampat on our trip. We are regularly battling with government issued fuel, which no matter how good the filtration system, can at times cause us endless grief, which we can handle ok, but it will mean the crew need time to attend it during the trip.
There will be a constant range of issues our crew must deal with of an engineering nature, with a engineer on board, as there is no capable service team available to assist. We must ask the guests understand that there can at times be crew working on engineering issues a lot, as proper seamanship demands, and as such, you are engaging here on an adventure tour, not a dinner cruise, and in the many remote places we visit, we must take care of the gear, make repair’s at a time cost, and push on.
We cannot offer a trip immune from the need on the trip, to make repairs. The boat is well made in aluminium in 2016, with great stability, and many good features, but like any machine, it is not perfect all the time.
We do not pitch ourselves as a 5 star product, with high levels of say air conditioned comfort, and other such boats are available and come at higher price points if you so choose. We are a 3 star, adventure, marine tour in a partially 5 star natural setting.
If guests come aboard, and their expectations do not match what we offer, we will make a full refund of the amount of days still ahead, and make arrangements to find nearby Homestay or resort accommodation for any unhappy guest, if the issues causing the unhappiness cannot be fixed quickly, so we please ask, if your expectations do not match what you experience, advise us on the trip, and we will refund the portion of the trip not used, and find an alternative, nearby, on shore at accommodation and offer a refund for the portion of the trip not used. We only refund the portion of trip not aboard, and no other onshore, costs.
On a small boat, when we have a group of really happy people being impacted by individuals who are not happy, it takes a toll on crew, and on happy guests, and the negative agitation of some can ruin the trip for others, hence our refund offer, and assistance getting to a nearby Homestay.
Our refund policy is clear, if you are not happy, we will refund the trip portion unused, and find but not pay for nearby accomodation ashore,and we will not pay refunds after the event, if we were not advised of your unhappiness during the trip, and if we cannot satisfybyiur concerns,we reserve the right to terminate your trip with a partial, prorata refund.
We do not offer refunds, if we are delayed for example, by the issues raised in this fairly stark condition of contract, agreed through buying on board Bigkanu trip.
If you are not happy aboard, too hot, the wrong expectation, or whatever, please let crew know during the trip and not after, when we can do something to assist, or offer residual refund.
Please, also understand we work in a marine officialdom system, renowned as one on the most dysfunctional and corrupt on the planet, and it’s not uncommon for officials to delay, antagonise or whatever, often seeking bribes. So for example, when get Harbour Master clearance from Port, it can be delayed, as officials just wander off home, of go to church, as they just do not seemingly care. Often the more pressure they apply, the more agents in the middle, must feed them bribes. We, ask guests to be aware of this and tolerate delays.
Many foodstuffs available in say Bali cannot be sourced anywhere in Eastern Indonesia, and we are limited in gluten free, dairt alcohol and many other supplies, and alcohol costs almost double, sometimes triple the price of alcohol of the same type in Bali.
Recognise that medical care is not available out on the islands, and if you do for whatever reason need medical care, it comes with a sizeable cost, when it impacts our trip, and needs boats,cars ambulances etc, and if the accident or medical condition impacts the trip, we ask compensation for time and logistics helping out.
Boating has inherent risks, many slips, falls, propellers, and parts of the boat can cause injury. It’s easy to slip on a boat. Harm can happen, and we must please be clear, that if and when harm or loss does occurs, that by reading these, terms, or by buying and paying for this trip, we offer no indemnity for loss, damage, or harm due to accidental or negligent causes.
In Indonesia the liability legislation is way different to developed countries, and please understand that within this legal framework, there is very limited scope for compensation due to accidental or negligently caused harm, so we state this clearly here, so you please understand the risks.
In the event of a serious accident, we will do all we can to get you to a shore base, or fast boat to assist your evacuation, but we cannot help beyond that.
Our apologies if this all sounds not so comforting, but it’s best we are honest about what we can and cannot do, and to hopefully help you understand the reasonable expectations for the trip.
Things can and will go wrong at times, we ask your understanding of this as a condition of sale.
Please ensure that you read carefully and understand these Terms & Conditions prior to booking. ‘BIGKANU’ refers to the crew, owners, managers and partners to the Indonesian boat BIGKANU, (or MV Trybrid Equator)